Wait No More: Citizens, Red Tape, and Digital Government

Benjamin Roseth, Angela Reyes, Pedro Farias, Miguel Porrúa, Harold Villalba, Sebastián Acevedo, Norma Peña, Elsa Estevez, Sebastián Linares Lejarraga and Pablo Fillottrani

No 8930 in IDB Publications (Books) from Inter-American Development Bank

Abstract: This book is about the smallest unit of public policy: the government transaction. Government transactions—requesting a birth certificate, registering a property, or opening a business, for example—are the way that citizens and companies connect with the government. Efficient transactions enhance the business climate, citizen perception of government, and access to crucial public programs and services. In Latin America and the Caribbean, however, government transactions are often headaches. Public institutions rarely coordinate with each other, still rely on paper, and are more concerned about fulfilling bureaucratic requirements than meeting citizens’ needs. Wait No More empirically confirms a reality known anecdotally but previously unquantified and offers a path to escape the bureaucratic maze.

Keywords: trámite; gobierno digital; gobierno electrónico; servicio público; regulación (search for similar items in EconPapers)
JEL-codes: H11 O33 (search for similar items in EconPapers)
Date: 2018
ISBN: 9781597823036
References: Add references at CitEc
Citations: View citations in EconPapers (2)

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Persistent link: https://EconPapers.repec.org/RePEc:idb:idbbks:8930

DOI: 10.18235/0001150

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