In their words: classifying organisational reliability from employee speech

Steven Walczak and John J. Sullivan

International Journal of Business Environment, 2017, vol. 9, issue 1, 18-33

Abstract: The need for reliability is critical in certain organisations where technology failures lead to catastrophic loss of life or damage to the environment. Many other organisations may also be reliability seeking. Each business discipline has its own language and we propose that these business languages incorporate specific vocabulary that represents their organisational culture and business goals. The way employees speak about their jobs should reflect this business and business culture language. Examining the ways employees speak about their jobs may offer insights into the business culture and goals of an organisation. A heuristic text analytic classification method called STAR' is developed to predict an organisation's culture with respect to reliability based on employee interviews.

Keywords: high-reliability organisations; HRO; reliability; text mining; text analytics; classification; operational reliability; STAR'; high impact failure; efficiency. (search for similar items in EconPapers)
Date: 2017
References: Add references at CitEc
Citations:

Downloads: (external link)
http://www.inderscience.com/link.php?id=84704 (text/html)
Access to full text is restricted to subscribers.

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:ids:ijbenv:v:9:y:2017:i:1:p:18-33

Access Statistics for this article

More articles in International Journal of Business Environment from Inderscience Enterprises Ltd
Bibliographic data for series maintained by Sarah Parker ().