S-commerce: perception analysis using PLS-SEM

Satinder Kumar and Kamaljeet Kaur

International Journal of Business and Globalisation, 2020, vol. 26, issue 4, 345-359

Abstract: Social networks on the internet by the advancement of Web 2.0 technologies develop new ideas for companies. This is mostly because of the development of social networking sites, which has also developed e-commerce. The current growth in e-commerce opened a new stream, entitled social commerce, which is using social technologies to form an environment for creating social dealings. These social relations can drive online social support in e-commerce, which in turn is building trust and an increased intention to use social commerce. This research-based on literature from marketing and information systems (IS) the author proposes a new model to develop our understanding of social commerce using a PLS-SEM methodology to test the model. Results show that Web 2.0 applications are attracting individuals to have interactions as well as generate content on the internet. Consumers use social commerce constructs for these activities, which in turn increase the level of trust and intention to buy.

Keywords: social commerce; social commerce construct; trust; purchase intention; PLSSEM. (search for similar items in EconPapers)
Date: 2020
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