The relation between information technology adoption and the pharmacists' job satisfaction in the chain community pharmacy in Amman

Rateb Sweis, Safa Abed, Zu'bi M.F. AlZu'bi, Taghrid Suifan, Wassim AlBalkhy, Nadia Sweis and Mais Jaradat

International Journal of Business Innovation and Research, 2022, vol. 27, issue 3, 297-314

Abstract: This study aims to investigate the significance of the relationship between information technology adoption and the pharmacists' job satisfaction in the chain pharmacies in Amman. Data were collected from 73 pharmacists who work in Amman branches of one chain pharmacy in Jordan (Dawacom). The questionnaire is made of two parts: IT adoption and job satisfaction. Four dimensions represented IT technology: the ability of the organisation to utilise IT; the impact of IT on business processes; communication: e-business and social network; and IT knowledge and training. The results of this study show that the satisfaction of the pharmacists is statistically correlated to the ability of the organisation to utilise IT, and the impact of IT on business processes. However, the relationship between the other two dimensions and job satisfaction was found insignificant.

Keywords: information technology; job satisfaction; chain pharmacies; Amman. (search for similar items in EconPapers)
Date: 2022
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Persistent link: https://EconPapers.repec.org/RePEc:ids:ijbire:v:27:y:2022:i:3:p:297-314

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