Designing an evaluation framework for knowledge management systems by using balanced scorecard

Mona Jamporazmey and Mohsen Mehrafrouz

International Journal of Business Information Systems, 2012, vol. 11, issue 1, 110-125

Abstract: Regarding mass investment, for capturing knowledge and improving intellectual capital, in knowledge management (KM) systems which are not necessarily effective, efficient, or creating value, knowledge management system (KMS) performance evaluation becomes an issue that needs to be explored. In fact, this paper seeks to answer the 'Productivity paradox' by evaluating KMS via introducing and validating a comprehensive framework. This paper tries to achieve three major aims. First, since KMSs cover all processes in KM, this paper intends to evaluate KM initiatives via proposing a framework for KMS evaluation by using BSC which is not used in this field yet. Second, to identify measures of each perspective through a well-known literature review. Third, to determine the most effective perspective in evaluation of KMS in KM experts' viewpoints. The proposed framework can act as a tool for recognising weak and strong aspects of KMS and assist managers to improve and make more effective these systems.

Keywords: knowledge management; KM; information system evaluation; balanced scorecards; evaluation frameworks; framework design; mass investment; knowledge capture; intellectual capital; value creation; productivity paradoxes; business information systems. (search for similar items in EconPapers)
Date: 2012
References: Add references at CitEc
Citations:

Downloads: (external link)
http://www.inderscience.com/link.php?id=48344 (text/html)
Access to full text is restricted to subscribers.

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:ids:ijbisy:v:11:y:2012:i:1:p:110-125

Access Statistics for this article

More articles in International Journal of Business Information Systems from Inderscience Enterprises Ltd
Bibliographic data for series maintained by Sarah Parker ().