Changes in beliefs, satisfaction and information system continuance intention of experienced users

Semina Halilovic and Muris Cicic

International Journal of Business Information Systems, 2015, vol. 20, issue 4, 509-535

Abstract: This study examines changes in beliefs, satisfaction and intention that occur among experienced users of information system (IS). In order to examine these changes, a research has been conducted about measuring of perception, satisfaction and continuance intention of integral accounting budget software (IABS) users on two occasions, during 2009 and 2013, respectively. The extended expectation-confirmation model of IS continuance (EECM-IS), the original ECM-IS having been extended for a construct of perceived ease of use, has been used in this research. The statistical comparison shows that only the path coefficient from perceived ease of use to satisfaction in the structural model during the second survey is significantly stronger than the corresponding path coefficients in the structural model in the first survey. Also, results show that all other path coefficients are not statistically different. A subsequent analysis of changes that have taken place among users in relation to the use of other programs, such as MS Word, MS Excel and internet, shows that there is a statistically important difference in usage of these programs in the course of the first and second research studies conducted.

Keywords: information systems; continuance intention; user satisfaction; user beliefs; perceived usefulness; perceived ease of use; expectation-confirmation model; IS continuance; experienced users; integral accounting budget software; IABS users. (search for similar items in EconPapers)
Date: 2015
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