E-governance diffusion in the telecenters of Karnataka - a gender analysis

Lakshmi Shankar Iyer and R.N. Subba Rao

International Journal of Business Information Systems, 2017, vol. 24, issue 4, 452-468

Abstract: E-governance is the interaction between a government and its citizens to deliver services in an efficient manner by means of information technology and telecommunication. The current study takes into account three aspects namely - economical, governance and services that impact the e-governance diffusion in the telecenters set up at the hobli level of Karnataka state. A framework is created with these aspects and validated through the present study. The study explores whether gender differentials exist in the e-governance diffusion process. The research adds up to the literature in establishing that gender differentials disappear when the e-governance is in the stage of maturity. One-way ANOVA is used to identify the gender differentials in e-governance diffusion through the NadaKacheri centres of Karnataka. The study proposes policy changes by the government to render better services and governance to the citizens.

Keywords: e-governance diffusion; telecenters; gender differences; citizen services; citizen benefit certificates; NadaKacheri centers; hoblis; Atalji JanaSnehi Kendras; AJSKs; transparency; electronic governance; accountability; ANOVA; India; government services. (search for similar items in EconPapers)
Date: 2017
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