Indicators in process improvement for software maintenance: a systematic review of literature

Victor José Aguiar Teixeira De Melo França, Gislaine Camila Lapasini Leal, Renato Balancieri and Ana Cristina Rouiller

International Journal of Business Information Systems, 2021, vol. 36, issue 2, 190-220

Abstract: The requirements of the software market make the organisations need mature processes capable of achieving quality and productivity demands, especially in organisations that deal with maintenance and evolution software. Several models and norms have emerged, which grouped recommendations for software process improvement, however, despite the effort of the technical-scientific community, there are still gaps. One of them is establishing guidelines for the measurement process in software maintenance companies. Based on a systematic review of the literature, this paper aims at identifying indicators, benefits and difficulties from the primary studies in the period of 2007-2017. 30 relevant articles were selected that addressed process improvement by focusing on measurement in maintenance organisations. As a result, a high measurement potential was seen to contribute to a better understanding of software maintenance, which may motivate necessary changes in processes and methods in order to assist and stimulate increasingly robust processes.

Keywords: indicators; software maintenance; systematic review; software process improvement. (search for similar items in EconPapers)
Date: 2021
References: Add references at CitEc
Citations:

Downloads: (external link)
http://www.inderscience.com/link.php?id=112827 (text/html)
Access to full text is restricted to subscribers.

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:ids:ijbisy:v:36:y:2021:i:2:p:190-220

Access Statistics for this article

More articles in International Journal of Business Information Systems from Inderscience Enterprises Ltd
Bibliographic data for series maintained by Sarah Parker ().