A framework for continuous improvement of the IT acquisition process at Brazilian federal public organisations: an action-research study

Melquizedequi Cabral Dos Santos, Wylliams Barbosa Santos, Sandro Ronaldo Bezerra Oliveira, Alexandre Marcos Lins De Vasconcelos and Carla Silva

International Journal of Business Information Systems, 2022, vol. 40, issue 2, 137-176

Abstract: Information technology acquisition (ITA) is essential to support activities and processes in public and private organisations. In the context of Federal Public Organizations (FPO) in Brazil, the existent norms possess limitations regarding a continuous improvement to the ITA process. The objective of this article is to develop a specific framework that offers support to the managers when they optimise the ITA process, aiming to support them in understanding, managing, and implementing continuous improvement. To reach this objective, three action-research cycles were performed, involving numerous data collections, interventions and improvements. The framework was successfully implanted at a typical public educational organisation, providing benefits such as improvement in satisfaction on the part of stakeholders; reduction in the rate of flaws, return, and rework; better adherence to the ITA process and improvement in the quality of the ITA process.

Keywords: continuous process improvement; information technology acquisition; ITA; action-research; federal public organisations. (search for similar items in EconPapers)
Date: 2022
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