Comparative insights into the digital transformation of the tourism industry: a literature review

Yuan Zhang, Zoltán Szabó, Árpád Papp-Váry, Ragif Huseynov, Nidhi Shukla and Aamir Aijaz Syed

International Journal of Diplomacy and Economy, 2025, vol. 11, issue 3, 276-303

Abstract: This review conducts a comparative analysis of digital transformation in the tourism industry, bridging Chinese and international perspectives. Utilising an interdisciplinary framework, it critically evaluates the transformative role of digital technologies on operational and managerial aspects of tourism. The findings highlight distinct approaches and outcomes of digitalisation in different regions, revealing three primary dimensions: consumer experience enhancement, innovative business models and sustainability practices. The review acknowledges the dual nature of digital transformation, offering opportunities for improved consumer engagement and operational efficiency while addressing challenges like data privacy and sustainable development. A significant contribution of this paper is its synthesis of diverse impacts of digital transformation across various geographical contexts, providing strategic insights for industry practitioners and policymakers in the digital era, especially under the influence of the COVID-19 pandemic.

Keywords: digital transformation; tourism industry; comparative analysis; COVID-19 impact; international perspectives. (search for similar items in EconPapers)
Date: 2025
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