Using fuzzy AHP for warranty management improvement

Ahmad Sarfaraz, Kouroush Jenab and Arna Suwanvaraboon

International Journal of Industrial and Systems Engineering, 2014, vol. 17, issue 1, 34-53

Abstract: Nowadays, in warranty management, the problem of decision making where the operator will obtain the spare part for the warranty assistance with minimal effects on the assembly line becomes a challenge. Based on the decision criteria (extra stock, terms, reliability, cost, and amount) and available alternatives (warehouse, cannibalisation, and purchasing), we will take into consideration the most final score of alternatives with respect to the criteria that must be taken into account. Using Delphi method, this study employs a fuzzy AHP decision making approach to solve the problem. A case study is presented to demonstrate the application of the fuzzy analytic hierarchy process (fuzzy AHP) approach.

Keywords: warranty management; fuzzy AHP; FAHP; analytical hierarchy process; warehousing; cannibalisation; purchasing; reliability; decision making; spare parts. (search for similar items in EconPapers)
Date: 2014
References: Add references at CitEc
Citations:

Downloads: (external link)
http://www.inderscience.com/link.php?id=60821 (text/html)
Access to full text is restricted to subscribers.

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:ids:ijisen:v:17:y:2014:i:1:p:34-53

Access Statistics for this article

More articles in International Journal of Industrial and Systems Engineering from Inderscience Enterprises Ltd
Bibliographic data for series maintained by Sarah Parker ().