Enhancing quality management in Indian SMEs: a cost of quality approach

Mehul Bipin Patel and Darshak A. Desai

International Journal of Industrial and Systems Engineering, 2026, vol. 53, issue 3, 390-424

Abstract: This study will apply COQ principles to small and medium-sized enterprises (SMEs) in India. The study used data collection through surveys and categorised COQ into four main sections. Surveys of employees and management helped determine performance parameters and determine initial COQ levels. The analysis shows significant variations in internal and external failure costs, as well as prevention, appraisal, and assessment costs, between FY 2019-2020 and FY 2020-2021, pointing to a varied trend in costs and efficiency. The defect-free production index has slightly improved, indicating continued efforts to maintain quality control. Numerous techniques of industrial engineering and quality engineering were suggested, including 5S, layout modification, Pareto charts, cause and effect diagrams, and check sheets. Utilising a range of quality control instruments and continuous improvement approaches demonstrates the company's commitment to raising operational effectiveness, cutting expenses, and upholding or raising standards for product quality over time.

Keywords: cost of quality; Indian small and medium sized enterprises; quality management; Pareto analysis; 5S implementation; continuous improvement. (search for similar items in EconPapers)
Date: 2026
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