Building a strategic focus on knowledge

Dan Holtshouse

International Journal of Information Technology and Management, 2003, vol. 2, issue 1/2, 9-30

Abstract: An emerging picture of what it takes to build a strategic focus on knowledge across the enterprise is beginning to take shape as the knowledge movement gains momentum in organisations across the globe. Organisations are applying knowledge management solutions to ten core business processes to increase customer value, generate new sources of revenue, capture and retain expertise, decrease costs and improve cycle times. These knowledge management solutions are being applied through an architectural framework that consists of knowledge repositories and libraries, communities of practice, navigation and access tools, and knowledge flow processes. The top ten knowledge applications (Domains) and the utilisation of the architectural framework to structure for knowledge are discussed at length along with the identification of three high level issues that will significantly influence the knowledge movement over the longer term.

Keywords: knowledge; intellectual capital; knowledge management; knowledge worker; knowledge sharing; content management; communities; document management; culture change; repositories; portals; expertise-mapping, retention. (search for similar items in EconPapers)
Date: 2003
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