Information technology in inter-organisational knowledge management: the case of law firm clients in Norway

Petter Gottschalk

International Journal of Information Technology and Management, 2003, vol. 2, issue 4, 324-344

Abstract: Law firms represent corporate clients by providing specialised legal services. The inter-organisational knowledge management between a law firm and its clients increasingly finds support in information technology. This paper reports research results based on a survey of law firm clients in Norway. While information technologies such as e-mail, wordprocessing, spreadsheet, groupware and presentation software are used quite extensively, internet-based services such as law firms' online legal services on extranets are emerging.

Keywords: knowledge management systems; law firms; client satisfaction; client confidence; information technology use; survey; Norway. (search for similar items in EconPapers)
Date: 2003
References: Add references at CitEc
Citations:

Downloads: (external link)
http://www.inderscience.com/link.php?id=4199 (text/html)
Access to full text is restricted to subscribers.

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:ids:ijitma:v:2:y:2003:i:4:p:324-344

Access Statistics for this article

More articles in International Journal of Information Technology and Management from Inderscience Enterprises Ltd
Bibliographic data for series maintained by Sarah Parker ().