Process reengineering in the context of logistics outsourcing

Andrea Wattky Crestan and Gilles Neubert

International Journal of Information Technology and Management, 2009, vol. 8, issue 4, 344-360

Abstract: Outsourcing is considered by many as the major means to cost reduction and refocusing on core competencies. In that context, a worldwide Chemicals Group, studied in this research, aims at improving and piloting its intra-and inter company processes and at assuring the consistency of involved activities in the framework of important competitive pressure. The Group looks for realigning the activity portfolio and outsourcing activities, considered as not well-contained. Through a case study, we address how this international Group managed, through the reengineering of certain business processes (BPR), the dislocation of internal logistics activities outside the company, and the establishment of partnerships with external service providers.

Keywords: logistics outsourcing; BPR; business process reengineering; SCOR model; process reference model; partnerships. (search for similar items in EconPapers)
Date: 2009
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Persistent link: https://EconPapers.repec.org/RePEc:ids:ijitma:v:8:y:2009:i:4:p:344-360

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