The roles of servant leadership style, LMX style and leadership effectiveness on employees' engagement in Medina hotels

Mohammad A. Algarni and Ahmed Munshi

International Journal of Knowledge Management in Tourism and Hospitality, 2023, vol. 3, issue 2, 149-170

Abstract: This study investigates the impact of servant leadership, with respect to leader-member exchange (LMX), on leadership effectiveness and employee engagement. This research was conducted in hotels in the city of Medina in Saudi Arabia. As a quantitative study, both probability and non-probability sampling methods were used to select the 220 participants, who were hotel employees from a variety of backgrounds. A survey data collection tool was used alongside a questionnaire, and the data was processed with SPSS software. The findings showed that the servant leadership style places a high value on helping followers instead of trying to align their interests with that of the company. Servant leadership plays a major role in influencing LMX. LMX was identified as a strong mediator of servant leadership. Also, it was found that LMX is an important mediator of follower engagement where leadership effectiveness is positively related to follower engagement.

Keywords: hospitality sector; servant leadership; employee engagement; leader-member exchange; LMX; leadership effectiveness; Medina. (search for similar items in EconPapers)
Date: 2023
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Persistent link: https://EconPapers.repec.org/RePEc:ids:ijkmth:v:3:y:2023:i:2:p:149-170

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