New knowledge creation and loss during COVID-19: sustainable knowledge management's perspective

Muhammad Anshari, Mahani Hamdan, Norainie Ahmad, Emil Ali and Hamizah Haidi

International Journal of Learning and Intellectual Capital, 2023, vol. 20, issue 6, 587-611

Abstract: Knowledge management is widely acknowledged as key to achieving competitive advantages and technological advancement in times of crisis. While a few studies have shown that COVID-19 affects the amount of knowledge loss, it also opens opportunities for new knowledge to be created and shared. This study investigated the effect that COVID-19 has on the loss of knowledge during a pandemic and the role of digital transformation has in the creation of new knowledge, which is essential as a reference for constructing a sustainable knowledge management system in times of crisis. A systematic methodological framework and bibliographic analysis on knowledge management and COVID-19 were employed from peer-reviewed journal papers published between 2019 and 2022 to highlight research trends and future directions. Results showed that knowledge creation and knowledge loss during pandemic have not been adequately studied, and the SECI model illustrated that knowledge creation can prevent and minimise knowledge loss. Effective governance, technology and digital transformation with the presence of social accountability and environmental sustainability are vital for producing innovative solutions from multiple perspectives sustainable knowledge management. Future research is needed to better assess how developing countries particularly manage knowledge creation, knowledge loss and digital transformation in times of crisis.

Keywords: COVID-19; knowledge creation; knowledge loss; sustainable knowledge management; SECI model; digital transformation. (search for similar items in EconPapers)
Date: 2023
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