Technology acceptance in public sector: an empirical study of a Knowledge Management System in Kaohsiung City Government

Pin-Yu Chu, Tai-Zu Wu and Chien-Hao Lee

International Journal of Management and Decision Making, 2009, vol. 10, issue 5/6, 341-358

Abstract: This research investigates the applicability of the extended Technology Acceptance Model (TAM) to user acceptance of a Knowledge Management System (KMS) in the public sector. Significant positive relationships between perceived usefulness, ease of use, behavioural intention, and behaviour were consistent with previous research results. The observed mediating role of perceived usefulness in the relationship between ease of use and behavioural usage was also in consonance with earlier findings of similar research in the private sector. Cognitive instrumental processes, including job relevance, output quality, result demonstrability, and perceived ease of use significantly affect perceived usefulness. Policy implications and recommendations for promoting KMSs in the public sector are further discussed.

Keywords: electronic government; KM; knowledge management; extended TAM; technology acceptance model; public sector; Taiwan; e-government; public sector; perceived usefulness; ease of use; behavioural intention; behaviour. (search for similar items in EconPapers)
Date: 2009
References: Add references at CitEc
Citations:

Downloads: (external link)
http://www.inderscience.com/link.php?id=26682 (text/html)
Access to full text is restricted to subscribers.

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:ids:ijmdma:v:10:y:2009:i:5/6:p:341-358

Access Statistics for this article

More articles in International Journal of Management and Decision Making from Inderscience Enterprises Ltd
Bibliographic data for series maintained by Sarah Parker ().