Aligning process-based knowledge management with competencies behaviour: effects of ISO practices

Nizar Raissi and Anas Hakeem

International Journal of Project Organisation and Management, 2023, vol. 15, issue 2, 218-252

Abstract: The aim of this article is to present a reflection on organisational and individual employee behaviour, with its multiple dimensions, before reviewing the advantages and limitations of the knowledge management and process approach alignment. These suggestions will be illustrated and supported by reflections on the particularity of behavioural changes in a particular field, that of ISO certification. Thus, we advanced a research model, making it possible to explain the articulation between the different variables of our study based on the structural equation modelling, which aims to estimate and represent causal relationships between the variables studied. The survey was established among 250 certified companies belonging to the mechanical and electrical industry sector in Tunisia. The findings indicate that companies adopting ISO practices possess a certain organisational maturity, which has enabled them to achieve system performance. As well as employee behaviour defined in this case by sense of self-efficacy and the intention, which are positively correlated with the process approach. A key implication is that the process approach seeking to improve the competencies behaviour based on knowledge management may do well by performing organisational learning, but they can do even better by building perceptions of self-efficacy and intention.

Keywords: ISO certification; process approach; employee behaviour; knowledge management; self-efficacy; intention. (search for similar items in EconPapers)
Date: 2023
References: Add references at CitEc
Citations:

Downloads: (external link)
http://www.inderscience.com/link.php?id=131674 (text/html)
Access to full text is restricted to subscribers.

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:ids:ijpoma:v:15:y:2023:i:2:p:218-252

Access Statistics for this article

More articles in International Journal of Project Organisation and Management from Inderscience Enterprises Ltd
Bibliographic data for series maintained by Sarah Parker ().