Strategies to improve communication among multicultural teams involved in construction projects

Jessica Justin Sundeep and Amir Hossein Ghapanchi

International Journal of Project Organisation and Management, 2024, vol. 16, issue 3, 263-291

Abstract: The globalised construction environment necessitates the formation of multicultural teams (MCTs), with significant levels of collaboration. Although literature recognises the importance of communication strategies, it does not explicitly provide a structured taxonomy of strategies for improving communication in construction projects with multicultural teams. Therefore, this research explores the question 'What are the possible strategies to improve communication in multicultural teams involved in construction projects? ' Herein, a qualitative research approach was used to sift through data from ten case studies in the construction sector. The findings led to the development of a framework that may be used to enhance engagement and control conflicts. The approaches covered the necessity of a global communication mindset, the significance of localisation, and the use of adaptive, intercultural, and Interactive communication strategies. There are suggestions for specific practitioners for interpersonal communication and cultural sensitivity.

Keywords: multicultural teams; construction projects; communication; strategies; local culture; cultural sensitivity. (search for similar items in EconPapers)
Date: 2024
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