Managing stakeholder engagement in Australian not-for-profit projects: implications of the COVID-19 pandemic

Stephanie Lim and Samer Skaik

International Journal of Project Organisation and Management, 2024, vol. 16, issue 4, 466-490

Abstract: This study aims to identify and prioritise the critical success factors (CSFs) that enable stakeholder engagement in Australian not-for-profit (NFP) projects and investigate the extent to which COVID-19 has impacted these CSFs. A comprehensive literature review of relevant journal articles identified eight factors crucial for stakeholder engagement in NFP projects. To obtain empirical data, a questionnaire survey was administered to NFP project practitioners across Australia. The results of the study indicate a shared perception among different activity groups regarding the significance of the identified CSFs. The study also reveals that the COVID-19 pandemic has negatively impacted stakeholder engagement in NFP projects. The implications of these findings suggest that NFP projects in Australia should prioritise effective communication, stakeholder identification and understanding, and clear project objectives to overcome the challenges posed by the pandemic and enable successful stakeholder engagement.

Keywords: Australia; COVID-19; critical success factors; CSFs; not-for-profit; NFP; stakeholder engagement. (search for similar items in EconPapers)
Date: 2024
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