Fuzzy projects: a qualitative investigation of project leaders' service role

Thommie Burström and Timothy L. Wilson

International Journal of Project Organisation and Management, 2015, vol. 7, issue 3, 221-235

Abstract: An in-depth case study explores the role that chief project managers (CPMs) take in fuzzy projects. Service management concepts are combined with a project management background to illustrate the role these key individuals play in conducting complex projects. A setting with three interrelated projects was studied, where the products had a high degree of novelty. This setting demanded that all actors needed to find new ways of working and previous organisational values were challenged. The role of the CPM tends to be defined as a service leadership role in which soft skills are important.

Keywords: chief project manager; CPM; transformative projects; coopetitive projects; service management; SERVQUAL; triangular communications; service quality; fuzzy projects; project leaders; service role; case study; project management; organisational values; new ways of working; service leadership; leadership role; soft skills. (search for similar items in EconPapers)
Date: 2015
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