Replication of a Six Sigma black belt case study: GEP box's paper helicopter experiment in a drone logistics scenario

Sean P. Goffnett, Andrew N. Paquet, Oliver M. Strong and Kevin P. McCarron

International Journal of Productivity and Quality Management, 2019, vol. 27, issue 1, 17-65

Abstract: Unmanned aerial vehicles (drones) have gained attention in business in recent years. Drones have demonstrated potential use in logistics operations, such as surveillance, inventory counting, order picking, and 'last-mile' delivery. Given the proliferation in potential uses of drones, it is no surprise companies are testing drone capabilities. This article presents a theoretical business case describing the Six Sigma DMAIC model applied in a logistics context involving drone capacity and reliability. Define, measure, analyse, improve and control are presented. This article builds on earlier studies on structuring Six Sigma projects. This service-related business case can be used for training and education purposes.

Keywords: distribution; drone; DMAIC; DOE; e-commerce; failure modes; FMEA; fulfilment; Gage R%R; logistics; repeatability; reproducibility; Six Sigma; unmanned aerial vehicle; warehousing. (search for similar items in EconPapers)
Date: 2019
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