Evaluation of quality cost in a multinational company located in Tangier, Morocco

Mohamed Ben Ali, Dina Baghdadi Mazini, Insaf Ghailani and Said Barrijal

International Journal of Productivity and Quality Management, 2021, vol. 32, issue 2, 216-245

Abstract: This study aims to evaluate the cost of obtaining quality (CoQ) of a multinational company in Tangier specialised in wiring. It also tries to identify the measures that can reduce the cost of non-quality and improve productivity time and there by improve competitiveness. According to our study, the CoQ represents 14.5% of the turnover including 10.4% of non-quality (internal and external failures). An analytical study was carried out concerning the quantification of all the components constituting the internal anomaly. It showed that machine stops have a significant effect on the increase of internal failures. To detect the main causes of non-performance, DMAIC, SMED and AMDEC approaches were used to decrease non-productivity time. This allowed the company to gain 41.3 days/year relative to each machine, which contributed to increase productive time and to generate an annual financial profit of 361,370.24 € (as a reduction of the non-quality cost of 6.36%).

Keywords: cost of quality; COQ; performance; DMAIC; poor quality; AMDEC; SMED; time of productivity; Morocco. (search for similar items in EconPapers)
Date: 2021
References: Add references at CitEc
Citations:

Downloads: (external link)
http://www.inderscience.com/link.php?id=113610 (text/html)
Access to full text is restricted to subscribers.

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:ids:ijpqma:v:32:y:2021:i:2:p:216-245

Access Statistics for this article

More articles in International Journal of Productivity and Quality Management from Inderscience Enterprises Ltd
Bibliographic data for series maintained by Sarah Parker ().