Quality management system framework for construction companies in the Kingdom of Saudi Arabia

Bambang Trigunarsyah, Ammar Moohialdin and Muhammad Saiful Islam

International Journal of Productivity and Quality Management, 2023, vol. 39, issue 3, 302-329

Abstract: The construction sector in Saudi Arabia is the largest and fastest-growing market in the Gulf region. However, there are considerable quality service gaps that affect the overall performance of the construction projects. Achieving a high quality for construction projects is strongly associated with managing interrelated organisational processes and the company-specific practice and culture. Under this context, this paper develops a quality management system (QMS) for Saudi construction companies. The QMS is developed based on three primary sources: literature review, case studies on real-world practices of QMS implementations in Saudi Arabia and ISO 9001. The study results demonstrate that the application of the QMS needs to consider five main components: top management commitment, facilitation of QMS application, company and project-based QMS, and evaluation and correction. The proposed QMS model can equally be implemented in culturally and economically similar countries like KSA.

Keywords: construction industry; quality management system; QMS; company-based QMS; Saudi Arabia; organisational process. (search for similar items in EconPapers)
Date: 2023
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