The impact of implementing total quality management on organisational structure

Zahra Aghasizadeh, Mohammad Aghdassi and Bakhtiar Ostadi

International Journal of Productivity and Quality Management, 2012, vol. 9, issue 4, 472-485

Abstract: This study is an investigation of the effect of implementing total quality management (TQM) on organisational structure based on the plan–do–check–act cycle. By accomplishing a questionnaire, information elicited from quality experts working in various organisations. The results of statistical analysis (descriptive statistics, paired t-test and Pearson correlation coefficient) showed a strong and meaningful relationship between the level of informal components (trust-based relationship, externally oriented interactive relationship and emotionally inclusive relationship) and the implementation of TQM. Actually, TQM could increase the level of these components. On the other hand, formal components, the level of centralisation and the complexity of structure decreases and the level of formalisation remained unchanged. The results specified that departmentalisation is more process-oriented. Therefore, the implementation of TQM focuses on a simultaneous attention to formal and informal components of structure. The research findings will provide managers an opportunity to make decision and apply TQM to their own organisations.

Keywords: TQM; total quality management; organisational structures; restructuring; change management; PDCA; plan do check act; quality experts; statistical analysis; descriptive statistics; paired t-test; Pearson product-moment correlation coefficient; PPMCC; PCC; Karl Pearson; informal components; trust-based relationships; externally oriented interactive relationships; emotionally inclusive relationships; formal components; centralisation; structural complexity; formalisation; departmentalisation; process-oriented activities; informal components; productivity management. (search for similar items in EconPapers)
Date: 2012
References: Add references at CitEc
Citations:

Downloads: (external link)
http://www.inderscience.com/link.php?id=47193 (text/html)
Access to full text is restricted to subscribers.

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:ids:ijpqma:v:9:y:2012:i:4:p:472-485

Access Statistics for this article

More articles in International Journal of Productivity and Quality Management from Inderscience Enterprises Ltd
Bibliographic data for series maintained by Sarah Parker ().