 Disclosing harmful patient safety incidents with proactive compensation offer: how do patients respond in Japan?Xiuzhu Gu and Mingming Deng International Journal of Reliability and Safety, 2024, vol. 18, issue 4, 321-336 Abstract: Disclosure of harmful incidents is important as patients have the right to know the truth. This study aims to explore the impacts of partial and full disclosure, alongside proactive compensation offers on Japanese patients' reactions. A questionnaire survey was conducted using two fictitious cases with four types of disclosure scenarios. Participants were asked inquired about the actions they would be inclined to take if they were the ones affected. A total of 543 responses to the moderate and 587 responses to the severe harm case were collected. The findings in this study suggest that similar reactions were observed from Japanese patients after receiving full or partial disclosure. In addition, proactive compensation offers had a mitigation effect on patient complaints complains and lawsuits. Therefore, for Japanese healthcare providers, such evidence could relieve their fear of patients' reactions after full disclosure; and for healthcare organisations, it is recommended that proactive compensation offers be included alongside disclosure programs. Keywords: patient safety incident; patient harm; partial disclosure; full disclosure; compensation; patient reaction. (search for similar items in EconPapers) Downloads: (external link) Related works: Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text Persistent link: https://EconPapers.repec.org/RePEc:ids:ijrsaf:v:18:y:2024:i:4:p:321-336 Access Statistics for this article More articles in International Journal of Reliability and Safety from Inderscience Enterprises Ltd |
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