 Supply chain and relationship management systems supporting the responsive enterprise: an empirical researchMaro Vlachopoulou and Vicky Manthou International Journal of Services and Operations Management, 2005, vol. 1, issue 4, 358-371 Abstract: Establishing supply chain and relationship management systems that provide member organisations with the materials required (in the desired quantity and quality, at the desired location, at the right time and the lowest possible cost) is a continuous challenge for supply chain management. The proliferation of new communication and information technology enables reduction of inventory and lead time and the improvement of customer service and responsiveness. Although these capabilities may materialise, it is not clear that organisations will be prepared to exploit them. An empirical research in Greek enterprises took place in order to find out the current status of Supply Chain Management (SCM) systems and Customers-Suppliers Relationship Management (CRM-SRM) applications. Issues such as alternative approaches for SC and RM implementation, specific applications, obstacles and benefits were examined. Keywords: supply chain management; SCM; customer relationship management; CRM; supply relationship management; SRM systems; responsive enterprise; customer-supplier relationship; Greece. (search for similar items in EconPapers) Downloads: (external link) Related works: Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text Persistent link: https://EconPapers.repec.org/RePEc:ids:ijsoma:v:1:y:2005:i:4:p:358-371 Access Statistics for this article More articles in International Journal of Services and Operations Management from Inderscience Enterprises Ltd |
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