Evidence of bullwhip effect in healthcare sector: causes, consequences and cures

Kannan Sethuraman and Devanath Tirupati

International Journal of Services and Operations Management, 2005, vol. 1, issue 4, 372-394

Abstract: The primary issue explored in this research is how demand distortions, called the 'bullwhip' effect, create inefficiencies for firms in the service industries. Much of the prior research has focused on documenting the existence of bullwhip effect in a number of manufacturing situations and more recently, authors have posited possible causes and cures for this phenomenon. To our knowledge, there has not been any published research that has investigated the existence of bullwhip effect in service settings. In this paper, we demonstrate the existence of bullwhip effect in the healthcare sector through case studies. We also discuss the possible effects and propose corrective actions.

Keywords: bullwhip effect; service value chains; healthcare; demand distortions; service industries; services; Australia. (search for similar items in EconPapers)
Date: 2005
References: Add references at CitEc
Citations: View citations in EconPapers (2)

Downloads: (external link)
http://www.inderscience.com/link.php?id=7499 (text/html)
Access to full text is restricted to subscribers.

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:ids:ijsoma:v:1:y:2005:i:4:p:372-394

Access Statistics for this article

More articles in International Journal of Services and Operations Management from Inderscience Enterprises Ltd
Bibliographic data for series maintained by Sarah Parker ().