A multi-criteria decision model for the selection of professional service innovative organisation

Gunjan Soni, Kalluri Vinayak and Aditya Tyagi

International Journal of Services and Operations Management, 2017, vol. 27, issue 2, 167-189

Abstract: The purpose of this paper is to demonstrate an application of a multi-criteria decision model (MCDM) for the selection of best professional service organisation (PSO) from a number of available alternatives based on service innovation elements. For that purpose, a conceptual model for MCDM has been adopted. Different service innovation elements are classified into critical, objective and subjective factors in the evaluation process and the selection procedure is demonstrated with a hypothetical case. The decision to select a particular professional service organisation is very important when multiple professional service organisations are available. A quantitative basis for comparison and selection of the professional service organisation among a host of alternative professional service organisation could greatly impact on the eventual organisations brand image. Thus, an algorithm - performance value analysis (PVA), for the selection of PSO has been developed from literature. The study expands the scope for managers in selecting the best professional service organisation.

Keywords: service; professional service organisation; PSO; multi-criteria decision model; MCDM; selection; attribute. (search for similar items in EconPapers)
Date: 2017
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Persistent link: https://EconPapers.repec.org/RePEc:ids:ijsoma:v:27:y:2017:i:2:p:167-189

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