Leader member exchange leading service employee desired job outcomes and performance: an Indian evidence

Mushtaq A. Siddiqi, Manvinder Singh Tandon and Owais Ahmed

International Journal of Services and Operations Management, 2019, vol. 33, issue 3, 311-330

Abstract: Leader member exchange theory, being an emergent theory in leadership literature, has been associated with several desired job outcomes in past. However, least research is conducted regarding job outcomes like service employee satisfaction, trust and service performance particularly in an Asian context. To plug the gap, the current study examines leader member exchange in relationship with desired employee job outcomes like employee satisfaction and trust and its influence on service performance. The current study is also an endeavour to be first research study examining the relationship in Indian service industry with integration of insurance, banking and postal service organizations. The study is conducted in Kashmir region, the northern most part of India that offers valuable findings, implications and suggestions regarding betterment of leader member exchange quality, desired job outcomes and employee service performance.

Keywords: leader member exchange; LMX; job outcomes; job satisfaction; employee trust; service performance. (search for similar items in EconPapers)
Date: 2019
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