 Healthcare relational coordination: a review on parameter selection for modified high performance work practicesT. Kamatchi and P.L.K. Palaniappan International Journal of Services and Operations Management, 2020, vol. 35, issue 2, 137-158 Abstract: Top 25 global supply chains emphasise the role of supply chain management professionals and the relational coordination (RC) as the vital element for success of supply chain collaboration. RC is essential for manufacturing and service supply chains and it is an invisible bonding element. Research findings suggest that the strength of RC ties among participants in a work that process depends on several parameters like quality, efficiency, and workforce engagement. Typically, healthcare service operations deal with humans and success of it depends on several care parameters that result in increased quality, improved clinical outcomes, shorter length of stay, and improved patient satisfaction. To address this query, a systematic literature review is done to identify the vital RC parameters. The Gittell's framework for healthcare coordination is modified as per Indian healthcare context. The outcome of this paper is parameter selection for RC and modified high performance work practice (MHPWP). Keywords: relational coordination; modified high performance work practice; healthcare parameters. (search for similar items in EconPapers) Downloads: (external link) Related works: Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text Persistent link: https://EconPapers.repec.org/RePEc:ids:ijsoma:v:35:y:2020:i:2:p:137-158 Access Statistics for this article More articles in International Journal of Services and Operations Management from Inderscience Enterprises Ltd |
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