The moderating impact of work cooperation within the ministry of social affairs and labour in Kuwait: an approach based on TAM and D&M models

Faisal L.F.H. Almutairi, Ramayah Thurasamy, Jasmine A.L. Yeap and Ibtisam L.F.H. Almutairi

International Journal of Services and Operations Management, 2024, vol. 47, issue 1, 1-28

Abstract: This study is based on the technology acceptance model (TAM) and information system success model (D&M) with the goal of examining the performance of Kuwaiti employees utilising the Electronic Document and Records Management System (EDRMS) in Kuwait's Ministry of Social Affairs and Labor (MOSAL). This study aims to examine employees' performance using EDRMS in MOSAL and proposes the moderating effect of work cooperation on employee performance. Data belonging to 345 employees were collected from MOSAL. SmartPLS was utilised to analyse the obtained data. The results indicate that perceived ease of use and perceived usefulness have a positive influence on employee performance. However, the findings fail to support the relationship between system usage and user satisfaction. Additionally, this study reveals that work cooperation moderate the positive relationship between system usage and employees' performance. The study contributed understands factors affecting the performance of employees using EDRMS in MOSAL. Limitations of the study were explained, and suggestions of future research were also presented.

Keywords: perceived usefulness; ease of use; system usage; user satisfaction; work cooperation; employee performance. (search for similar items in EconPapers)
Date: 2024
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