Optimising truck service logistics with an intelligence-based spatial movement information system: a usability review and QFD approach

Batara Parada Siahaan, Togar Mangihut Simatupang, Liane Okdinawati, Michael Binsar Tua Sinaga, Kevin Yoyada Tambunan and Arijona Purba

International Journal of Services and Operations Management, 2025, vol. 51, issue 1, 57-81

Abstract: This paper provides a thorough description of the design and implementation of an intelligent system for tracking truck unit movement at NHT, a North Sumatra-based truck logistics and transportation company. This study employs the quality function deployment (QFD) technique in order to achieve its primary purpose. The QFD method was used to examine the company's operational management requirements, which were then translated into a design for an intelligent information system. In addition, this study assesses the usability of the system prototype developed using the waterfall approach in order to determine its end-user friendliness. The results of the system usability testing suggested that the design satisfied the organisation's present requirements. This research is anticipated to add to the expanding body of literature on the application of intelligent systems in logistics and transportation management. In addition, the study's practical implications are applicable to practitioners in the logistics and transportation industries who wish to increase the efficiency and effectiveness of their operations through the use of intelligent information systems.

Keywords: truck service logistics; business information intelligence; performance dashboard; system usability; spatial movement; quality function development; waterfall; software engineering. (search for similar items in EconPapers)
Date: 2025
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