 An empirical study of the determinants of employee silence among Generation ZChew Sze Cheah, Kwang Wei Charn, Cheng Ling Tan and Afandi Yusof International Journal of Services and Operations Management, 2025, vol. 52, issue 1, 106-126 Abstract: There has been an increasing interest in employee silence over the past ten years. Previous research indicates that employee silence negatively affects employee performance, trust, motivation, and morale. Therefore, investigating the underlying factors that affect employee silence among Generation Z is the aim of this study. A non-probability purposive sampling method was employed in this study and the online questionnaires were distributed to 150 respondents aged between 16 and 24 years old. Smart PLS software was used to analyse the gathered data in the measurement model and structural model. The findings indicated that abusive supervision and implicit belief positively influence employee silence while locus of control negatively influences employee silence. However, power distance culture failed to influence employee silence among Generation Z in this study. This study can assist managers and organisations in better understanding their next-generation workforce and preparing them for future management positions. Keywords: employee silence; Generation Z; abusive supervision; implicit belief; locus of control. (search for similar items in EconPapers) Downloads: (external link) Related works: Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text Persistent link: https://EconPapers.repec.org/RePEc:ids:ijsoma:v:52:y:2025:i:1:p:106-126 Access Statistics for this article More articles in International Journal of Services and Operations Management from Inderscience Enterprises Ltd |
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