Insights into integration for supply chain redesign in service and product-focused firms

David D. Dobrzykowski, Oanh T. Tran and Paul Hong

International Journal of Services and Operations Management, 2011, vol. 8, issue 3, 260-282

Abstract: Supply chain redesign involves complex competencies such as integration with suppliers and customers to create value as well as the acquisition of external information and its transformation into practices capable of producing marketable outputs. These competencies are contextually specific. In service-focused firms, customers co-create value in an integrative environment with the firm and its suppliers. Product-focused firms create value in the product prior to its delivery, requiring the firm to acquire and transform customer information into value offerings. Data analysed from 711 firms in 23 countries supports two theories capable of explicating this phenomenon: value co-creation and absorptive capacity.

Keywords: supply chain integration; SCM; supply chain management; value co-creation; absorptive capacity; supply chain redesign; international manufacturing; strategy surveys; product-focused firms; service-focused firms; complex competencies; suppliers; customers; external information; marketable outputs; integrative environments; product delivery; customer information; value offerings; information transformation; services management; operations management; global businesses; globalisation. (search for similar items in EconPapers)
Date: 2011
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