The Determinant of Student Satisfaction in Academic and Administrative Services in Private Universities

Benjamin Ghansah, Juliana Serwaa Andoh, Patrick Gbagonah and Joy Nana Okogun-Odompley
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Benjamin Ghansah: Data Link Institute, Tema, Ghana
Juliana Serwaa Andoh: Kwame Nkrumah University of Science and Technology, Kumasi, Ghana
Patrick Gbagonah: Data Link Institute, Tema, Ghana
Joy Nana Okogun-Odompley: Data Link Institute, Tema, Ghana

International Journal of Applied Management Sciences and Engineering (IJAMSE), 2019, vol. 6, issue 2, 58-73

Abstract: Students are the primary stakeholders of the university, so the article evaluated the factors that influence student satisfaction in the university. The study employed descriptive statistics and one sample t-test was used to analyse the data. Reliability test was also done using Cronbach's Alpha and Kaiser-Meyer-Olkin Measure (KMO) of Sampling Adequacy and Bartlett's Test of Sphericity. A quantitative sample of 1,750 students was drawn from seven (7) selected universities in Tema, Ghana and two hundred and fifty (250) questionnaires were distributed to each university. The findings highlighted various levels of satisfaction. It was observed that all the factors such as classroom environment, textbook and tuition fees, student support facilities, business procedures, relationship with teaching staff, knowledgeable and responsive faculty, staff helpfulness, feedback, and class sizes drives student satisfaction. The paper attempts to develop insights into dimension of student satisfaction in academic and administrative services in private universities in the Tema metropolis.

Date: 2019
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