Decision-Making Model to Assess Organizational Climate in Healthcare Organizations

Kassia Tonheiro Rodrigues, Carolina Lino Martins, João Batista Sarmento dos Santos Neto, Diego Rorato Fogaça and Sandra Rolim Ensslin
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Kassia Tonheiro Rodrigues: Federal University of Santa Catarina, Brazil
Carolina Lino Martins: Federal University of Mato Grosso do Sul, Brazil
João Batista Sarmento dos Santos Neto: Federal University of Mato Grosso do Sul, Brazil
Diego Rorato Fogaça: Federal University of Mato Grosso do Sul, Brazil
Sandra Rolim Ensslin: Federal University of Santa Catarina, Brazil

International Journal of Decision Support System Technology (IJDSST), 2022, vol. 14, issue 1, 1-19

Abstract: Organizational climate impacts on the employee's well-being, commitment, and positive behavior. Most studies to assess climate in healthcare organizations use qualitative and/or statistical methods. Here, the authors propose a general framework, based on a multiple-criteria decision-making/aid (MCDM/A) method, which considers different objectives in a single problem. Such framework includes internal and external factors to assess organizational climate and presents adequate results when tested in a particular case. To assess the organizational climate, they use the ELECTRE TRI method, an outranking method that combines the decision-maker (DM) preferences and his value judgments. They conclude that MCDM methods can improve agility, provide a systemic vision on organizational climate assessment, and contribute to the decision-making process

Date: 2022
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Persistent link: https://EconPapers.repec.org/RePEc:igg:jdsst0:v:14:y:2022:i:1:p:1-19

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