Understanding Consumer Acceptance of M-Wallet Apps: The Role of Perceived Value, Perceived Credibility, and Technology Anxiety

Jayanthi Thanigan, Srinivasa N. Reddy, Priya Sethuraman and J. Irudhaya Rajesh
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Jayanthi Thanigan: T.A. Pai Managament Institute, India
Srinivasa N. Reddy: T.A. Pai Managament Institute, India
Priya Sethuraman: St. Joseph's College of Engineering, India
J. Irudhaya Rajesh: Flinders University, Australia

Journal of Electronic Commerce in Organizations (JECO), 2021, vol. 19, issue 1, 65-91

Abstract: The m-wallet apps market in India is an evolving industry. M-wallet app companies could use the consumer insights from this study to design suitable strategies to retain existing users and attract new customers. Earlier studies in m-wallet app adoption in India have been restricted to GPRS services only. This study is unique in extending use of the UTAUT model theoretical framework to understand the factors influencing customers using the evolved 4G technology in India. The research hypothesis, based on the extended UTAUT model, was empirically tested using structural equation modeling. There was a significant improvement in the overall explanatory power of the extended UTAUT model over the original UTAUT.

Date: 2021
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