Creating and Validating an Information Quality Scale for E-Commerce Platforms

Chung-Tzer Liu, Yi Maggie Guo and Jo-Li Hsu
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Chung-Tzer Liu: Soochow University, Taiwan
Yi Maggie Guo: University of Michigan, Dearborn, USA
Jo-Li Hsu: Soochow University, Taiwan

Journal of Electronic Commerce in Organizations (JECO), 2023, vol. 21, issue 1, 1-28

Abstract: The rise of e-commerce technology has transformed the traditional retail industry. This study proposes and validates an information quality scale suitable for e-commerce platforms. The scale consists of four dimensions—content validity, information scope, presentation quality, and hedonic quality—and 16 questions. Data analysis results support the second-order structure of information quality. The quality of information on e-commerce platforms has a significant positive impact on consumer behavioral intentions. Thus, operators of e-commerce platforms can improve the competitiveness and sustainability of these platforms by improving the quality of information.

Date: 2023
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Persistent link: https://EconPapers.repec.org/RePEc:igg:jeco00:v:21:y:2023:i:1:p:1-28

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