People-Oriented Enterprise Information Systems

Giorgio Bruno
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Giorgio Bruno: Politecnico di Torino, Italy

International Journal of Enterprise Information Systems (IJEIS), 2009, vol. 5, issue 4, 17-33

Abstract: Current notations and languages do not emphasize the participation of users in business processes and consider them essentially as service providers. Moreover, they follow a centralized approach as all the interactions originate from or end in a business process; direct interactions between users cannot be represented. What is missing from this approach is that human work is cooperative and cooperation takes place through structured interactions called conversations; the notion of conversation is at the center of the language/action perspective. However, the problem of effectively integrating conversations and business processes is still open and this chapter proposes a notation called POBPN (People-Oriented Business Process Notation) and a perspective, referred to as conversation-oriented perspective, for its solution.

Date: 2009
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Persistent link: https://EconPapers.repec.org/RePEc:igg:jeis00:v:5:y:2009:i:4:p:17-33

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