Extracting Citizen Values as Inputs for Designing Citizen-Responsive Urban e-Planning Services: The VOICE Approach and a Demonstration in the Healthcare Context

Na Liu, Alex Gavino and Sandeep Purao
Additional contact information
Na Liu: Singapore Management University, Singapore
Alex Gavino: Singapore Management University, Singapore
Sandeep Purao: Pennsylvania State University, University Park, PA, USA

International Journal of E-Planning Research (IJEPR), 2015, vol. 4, issue 2, 1-25

Abstract: In the context of smart cities, the design of services requires something more than an understanding of functional requirements. It requires an appreciation of basic human values. Based on interviews with citizens in a large city, and an intensive text analysis – the authors describe how such values may be inferred. The authors find that this process of inferring values must account for both real and imagined experiences of citizens, and it can reveal both conflict and congruence among different values. Based on the authors' investigation, they describe it as the VOICE approach, and discuss the implications of how such the use of such an approach can influence the design of citizen responsive e-planning services.

Date: 2015
References: Add references at CitEc
Citations: View citations in EconPapers (1)

Downloads: (external link)
https://services.igi-global.com/resolvedoi/resolve ... 018/ijepr.2015040101 (application/pdf)

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:igg:jepr00:v:4:y:2015:i:2:p:1-25

Access Statistics for this article

International Journal of E-Planning Research (IJEPR) is currently edited by Carlos Nunes Silva

More articles in International Journal of E-Planning Research (IJEPR) from IGI Global Scientific Publishing
Bibliographic data for series maintained by Journal Editor ().