Building a User Centric Success Factors Model for Mobile Government

Sultan Al-masaeed and Steve Love
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Sultan Al-masaeed: Information Systems and Computing School, Brunel University, Uxbridge, UK
Steve Love: Information Systems and Computing School, Brunel University, Uxbridge, UK

International Journal of E-Services and Mobile Applications (IJESMA), 2013, vol. 5, issue 3, 62-84

Abstract: Mobile government is an emergent phenomenon that represents a solution for many countries to reach their citizens and improve delivery of government-to- citizens’ services (G2C). Despite the fact that mobile government benefits are very promising; there are some factors that determine success or failure of mobile government applications. In this study, a systematic review of previous studies using a meta-analysis method was undertaken and a conceptual success factors model for mobile government to citizen services (G2C) was created. Furthermore, the second phase of this study was a survey with 40 academics to validate the use of meta-analysis and validate and refine the conceptual model.

Date: 2013
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Persistent link: https://EconPapers.repec.org/RePEc:igg:jesma0:v:5:y:2013:i:3:p:62-84

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International Journal of E-Services and Mobile Applications (IJESMA) is currently edited by Rajeev Dwivedi

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