Organizational Citizenship Behaviors as a Mediator between Culture and Turnover Intentions: Mediating Effect of OCBs

Sulakshna Dwivedi
Additional contact information
Sulakshna Dwivedi: Punjabi University, Patiala, India

International Journal of Human Capital and Information Technology Professionals (IJHCITP), 2017, vol. 8, issue 2, 32-44

Abstract: An attempt has been made to investigate the mediating role of OCBs in culture and turnover intentions. Data was collected from 15 BPO units located in Chandigarh. Findings revealed that OCBs of employees in the BPO sector are mainly sensitive to four dimensions of organizational culture viz. proaction, confrontation, experimentation and openness. Finally, a partial mediation of OCBs had been found between organizational culture and turnover intentions. Taking into consideration the practical implications of the study, findings suggest that BPO Managers should pay special attention and recognition to employees' OCBs, as these could help in reducing their attrition. Further implications of the results and direction for future research have been elaborated.

Date: 2017
References: Add references at CitEc
Citations:

Downloads: (external link)
http://services.igi-global.com/resolvedoi/resolve. ... 8/IJHCITP.2017040102 (application/pdf)

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:igg:jhcitp:v:8:y:2017:i:2:p:32-44

Access Statistics for this article

International Journal of Human Capital and Information Technology Professionals (IJHCITP) is currently edited by Sanjay Misra

More articles in International Journal of Human Capital and Information Technology Professionals (IJHCITP) from IGI Global
Bibliographic data for series maintained by Journal Editor ().