Data Mining in Nonprofit Organizations, Government Agencies, and Other Institutions

Zhongxian Wang, Ruiliang Yan, Qiyang Chen and Ruben Xing
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Zhongxian Wang: Montclair State University, USA
Ruiliang Yan: Indiana University Northwest, USA
Qiyang Chen: Montclair State University, USA
Ruben Xing: Montclair State University, USA

International Journal of Information Systems in the Service Sector (IJISSS), 2010, vol. 2, issue 3, 42-52

Abstract: Data mining involves searching through databases for potentially useful information, such as knowledge rules, patterns, regularities, and other trends hidden in the data. Today, data mining is more widely used than ever before, not only by businesses who seek profits but also by nonprofit organizations, government agencies, private groups and other institutions in the public sector. In this paper, the authors summarize and classify the applications of data mining in the public sector into the following possible categories: improving service or performance; helping customer relations management; analyzing scientific and research information; managing human resources; improving emergency management; detecting fraud, waste, and abuse; detecting criminal activities; and detecting terrorist activities.

Date: 2010
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