An Empirical Investigation of Factors Affecting Web-Based and Face-to-Face Student Satisfactions with Course Website

Qidong Cao, Xue Bai and Thomas E. Griffin
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Qidong Cao: Winthrop University, USA
Xue Bai: Virginia State University, USA
Thomas E. Griffin: Nova Southeastern University, USA

International Journal of Information Systems in the Service Sector (IJISSS), 2012, vol. 4, issue 2, 19-32

Abstract: Course Websites have been considered an increasingly important part of online as well as face-to-face education delivery formats. While a vast body of literature has been devoted to comparison of the online and traditional face-to-face courses, little research of student satisfaction with respect to course Websites differentiated between the online and face-to-face students. In order to improve quality of course Websites, the effort was aimed at identifying important predictors of the satisfaction of online students and face-to-face students. This study conducted Fisher’s z transformation and test to compare correlation coefficients of each of Website features and the student satisfaction between two groups of student. Williams’ T-test was performed to compare correlation coefficients, with the student satisfaction, of different Website features within one group, online or face-to-face students. The results showed that online students and face-to-face students had different focuses on Website features. Educational administrators, instructors and system developers might accordingly apply limited resources on improvement of most important features to efficiently increase student satisfaction.

Date: 2012
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