Developing and Prioritizing Measures of Emotional Capital in Public Service Organizations

Chung-Chu Liu and Jason C.H. Chen
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Chung-Chu Liu: National Taipei University, Taiwan
Jason C.H. Chen: Gonzaga University, USA

International Journal of Information Systems in the Service Sector (IJISSS), 2012, vol. 4, issue 3, 52-60

Abstract: This research is to construct emotional capital of public service organizations (PSOs) through employees’ perspectives. The content analysis method and analytical hierarchy process were used to collect and analyze data. According to the results, the study divides organizational emotional capital of public service sectors into three dimensions: Personal Emotional Capital, Group Emotional Capital, and Organizational Emotional Capital. The research also develops 12 indicators for organizational emotional capital of PSOs assessment. Measuring organizational emotional capital can be used to help formulate public strategy, provide an evaluation method for governments and allocate resources for PSOs.

Date: 2012
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Persistent link: https://EconPapers.repec.org/RePEc:igg:jisss0:v:4:y:2012:i:3:p:52-60

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