Managing Intellectual Capital in Non-Profit Elderly Care Organizations

Virpi Sillanpää and Harri Laihonen
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Virpi Sillanpää: Department of Business Information Management and Logistics, Tampere University of Technology, Tampere, Finland
Harri Laihonen: Department of Business Information Management and Logistics, Tampere University of Technology, Tampere, Finland

International Journal of Information Systems in the Service Sector (IJISSS), 2012, vol. 4, issue 4, 74-87

Abstract: The management of intellectual capital (IC) is considered as a highly promising approach for non-profit organizations (NPO). However, lack of in-depth understanding about the issue and practical tools to support management persists. IC research in the case of NPO’s is still rather generic and conceptual. This paper makes a contribution by describing the practices of IC management in this particular context. The paper describes one possible approach to recognize the key intangibles of non-profit organizations. This approach was applied in three case organizations in order to illustrate the significance of IC from the viewpoint of value creation in services. More generally, the paper illustrates first, the necessity to concretize the strategic perspectives of IC management and second, the need for measurement tools that enable the monitoring of IC.

Date: 2012
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Persistent link: https://EconPapers.repec.org/RePEc:igg:jisss0:v:4:y:2012:i:4:p:74-87

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