Enhancing Functional Fit with Continuous Training During the ERP Post-Implementation Phase

Biswadip Ghosh, Tom Yoon and Janos Fustos
Additional contact information
Biswadip Ghosh: Metropolitan State College of Denver, Denver, CO, USA
Tom Yoon: Metropolitan State College of Denver, Denver, CO, USA
Janos Fustos: Metropolitan State College of Denver, Denver, CO, USA

International Journal of Information Systems in the Service Sector (IJISSS), 2013, vol. 5, issue 2, 30-45

Abstract: Enterprise Resource Planning (ERP) systems, such as SAP, feature a rich set of integrated business applications. However, to maximize the long term benefits from ERP implementations, organizations need to careful manage the post-implementation phase and focus on supporting end users to achieve better fit between their business processes and the ERP system features. This study develops a research model based on the resource-based view (RBV) of the firm and finds support for a positive and complementary relationship between continuous training resources, functional fit capability and business process success. An increase in continuous training resources increases the functional fit capability for the organization and is seen to improve business process success. The results support the need to focus on continuous end user training throughout the post implementation phase as a key contributor to ERP systems success for any organization.

Date: 2013
References: Add references at CitEc
Citations:

Downloads: (external link)
http://services.igi-global.com/resolvedoi/resolve. ... 018/jisss.2013040103 (application/pdf)

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:igg:jisss0:v:5:y:2013:i:2:p:30-45

Access Statistics for this article

International Journal of Information Systems in the Service Sector (IJISSS) is currently edited by John Wang

More articles in International Journal of Information Systems in the Service Sector (IJISSS) from IGI Global
Bibliographic data for series maintained by Journal Editor ().