A Social-Exchange Perspective on Supply Chain Innovation

Santanu Mandal
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Santanu Mandal: IBS Hyderabad, Hyderabad, India

International Journal of Information Systems in the Service Sector (IJISSS), 2016, vol. 8, issue 3, 36-57

Abstract: Supply chain innovation has become all the more important in today's competitive world. Supply chain innovation is the development of newer technologies and procedures along with implementation of new ideas of products and services through necessary supply chain activities. As supply chains are network of inter-connected firms; hence the importance of relational and social exchange attributes like trust, commitment, reciprocity and power are paramount in developing supply chain capabilities. The current investigation adopts a social exchange perspective and investigates the importance of trust, commitment, reciprocity and power on integration of logistics capabilities and their subsequent role in developing supply chain innovation. As supply chain innovation aims to provide better performance implications for the focal firm; the impact of supply chain innovation on firm performance was also explored using a service perspective. Data collected through a web-based survey from 173 logistics and supply chain professionals largely support the proposed relationships.

Date: 2016
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Persistent link: https://EconPapers.repec.org/RePEc:igg:jisss0:v:8:y:2016:i:3:p:36-57

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